The Learning Center Unique.net.fw

Super Search

Our newest feature in cairs.net! Super Search allows you to search for any piece of information within your database whether a telephone number, circuit name or trouble ticket.

 

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UI – Getting Started

A quick shake down on how to get around cairs.net, highlighting the User Interface features including navigation, sorting and searching, & filling forms faster.

 

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CI – Set Mgmt

In Set Management you can learn to manage all your set devices & their associated information. There are several options within Set Management including directories, CPU groups, ACD groups, & Feature Packages, just to name a few.

 

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CI – Circuits

There are two parts to every circuit: the main circuit and its segments. You’ll learn how to track all the necessary information relating to both, such as alternate names, equipment, orders & history.

 

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CI – Cell Phones

Most places have non-switch related telephones. Within Cell Phones, you can learn to track those numbers and their related billing information.

 

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CI – Assigned Inventory

Assigned Inventory allows you to view the equipment that is associated to a set device, circuit, cell phone, subscriber, etc. You will learn how to find certain equipment and services & how to view the information.

 

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CI – Accounting Entries

For each account, you can view the related configured items & charge types. Learn how to view & manipulate the related account and equipment/services information.

 

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Orders

Work Flow | Time Frames | Work Centers

Come learn what they all mean and how to generate work orders to install configured items, subscribers, and accounts, just to name a few.

 

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Troubles

Similar to a work order, you will learn how to generate trouble tickets for all your configured items including subscribers, authorization codes and accounts.

 

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General Orders

After learning how to create a work order and trouble ticket, the next step to learn is how to create a General Order. Come find out how to create a main work order and assign sub-work orders.


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General Tasks – Reports

Often times, you need to create a ticket for something that does not relate to any configured item. Come learn how to use General Task to track that information and how to generate reports for your work order & trouble tickets.

 

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Subscribers

Learn how to manage Subscribers including: Telephone Control Officers (TCO), Resource Managers, Commanding Officers, and Supervising. You’ll also learn how to configure TCO groups for billing distribution.

 

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Equipment

You’ll learn how to create your on-shelf inventory for all equipment items including determining equipment policies and stock levels.

 

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Services

Come learn how to create your inventory and associated pricing information for services provided on your site. This includes Vendors, Service Providers and Manufacturers, if applicable.

 

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Acct – Official

Official Accounts are associated to organizations. Learn how to create and manage your official accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.

 

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Acct – Unofficial

Unofficial Accounts are associated to Subscribers. Learn how to create and manage your unofficial accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.

 

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Acct – Bulk Assigned Acct Change

Bulk Assigned Account Change allows you to change certain information for all items associated to an account. Come learn how to create a re-assign request.

 

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Acct – Reports

We’ve created a few canned reports that you can quickly run on your database. You’ll learn what each report shows, how to generate them, and finally how to export them.

 

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Acct – Calls

Calls, calls and more calls.

Learn how to view, export and manage your call data. There are several actions you can perform, including removing duplicate calls, repricing calls, archiving calls, etc.

 

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Acct – VMI

Vendor Media Imports allows you to import charges from a third party. We’ll walk you through the process of creating a template, associating files, and completing the import.

 

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Facilities

Learn how to manage Connections (Cables), Terminals, and Frames (MDF & IDF). You’ll also be shown how they interlink with Sites and Buildings. From Buildings and Connections, you can run reports like fill percentage, path availability, and cable service to Buildings and Terminals.

 

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Switches

From Switches you can manage Switch/PBX configurations, including: Port Groups (Ports, LEN, EQN, TN, etc.), Number Plans, Class of Service and Restriction. You can even see the script history for all configuration changes processed through cairs.net! Also learn how to use SMA for maintenance access.

 

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Directory & Orgs

You organization structure is integral to properly managing your Class A billing. Come learn how to create your organizations and their related account information. We will also cover the Phone Book & DSN Directory for operator directory look ups.

 

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System Admin

As a System Administrator, there are many ways that you can configure cairs.net. Come learn how to configure cairs.net to run exactly the way you want it to. We will cover security, work flows, service management, to name a few topics.

 

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Subscriber Portal

Learn how to use the Portal to automated bill distribution and billing reports to TCO Groups, configure on-line Request and Configuration Packages to connect them to the Orders & Trouble system, and learn how to provide an on-line Phone Book.

 

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Official Billing

If you’re needing to generate a monthly bill for each of your organizations, this is the course for you! We’ll step you through the process from creating an account to generating a bill for one-time, recurring and call charges.

 

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Unofficial Billing

If you’re needing to generate a monthly bill for each of your subscribers, this is the course for you! You’ll be shown the process step-by-step of creating a subscriber, associating the account and generating a bill for one-time, recurring and call charges.

 

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Help Desk/Work Order Clerk

This step-by-step guide will give you a little background information on how work orders are designed with cairs.net. We’ll then walk you through the process of completing a work order from start to finish, including what actions you can perform on a work order in progress.

 

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Inside Plant

Did you know that you can create your complete MDF with row, blocks and pins? If not, come look through this guide to learn how to create your frame. This information will be key when you want to be a dedicated plant.

 

 

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Outside Plant

In this step-by-step guide, we’ll walk you through the process of building your complete facilities plant. We’ll start with a foundation of sites and then build on that with Connections, Buildings and Terminals.


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Cisco CM with Cairs

Manage your endpoints, configurations, users, and connectivity all in one solution!

 

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Subscriber Portal
We redesigned Orders, Troubles, and Billing to make it simple for your customers to use the Subscriber Portal without an ounce of training!
They will easily be able to perform charge verification, find fraud, start and check on trouble tickets, and effortlessly fill out single- or multiple- order requests.

 

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Cairs Super Search
For years our users have asked us to give them a “Google like” way to find records in cairs.net; Bam! Christmas is here.
The new Super Search not only gives you the ability to find records, you can also navigate to menus, launch system actions, and open menu views.

 

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