CAIRS OSS  

Operations Support System

CAIRS operations support systems offer the ability to seamlessly integrate critical processes into a unified management interface. Execute work orders, provision devices, receive alerts, track assets, and maintain user assignments with CAIRS telephone and network management systems.

Telephone Management System

A unified interface for managing complex telephone networks and devices.

Network Management System

Multi-vendor support for configuration management, security, and analytics.

TMS Features

  • A comprehensive database of phone, radio, and circuit configurations and features. A single interface for provisioning across a diverse set of vendor devices.

    • Script library and API interfaces for automated voice system provisioning

    • Automate and schedule Adds/Moves/Changes

    • Customizable Set Templates

    • Voice System Database Backups

    • TDM to VoIP Migrations

  • Dynamic workflows and work centers designed to capture all elements of the order and ticket process, from creation to resolution. Integrated with configuration management and accounting.

    • Insert or remove optional work centers

    • Track time to resolution

    • Parallel and serial work flows

  • Provide service subscribers a streamlined interface to access their work orders, trouble tickets, and accounting information. Manage subscribers and equipment and services assignments.

    • Empower organization Managers/TCOs to review monthly billing data

    • Provide subscribers a single web interface for all service requests and billing

    • Searchable online phone book

  • Inventory tracking system for hardware. Service and device assignments to organizations and subscribers integrated with accounting.

    • Track on-shelf, fielded and total inventory

    • Scan using Bar Code Scanner to quickly install equipment

    • Associate one-time or recurring cost for billing

    • Integrated with Work Order/Trouble Ticket process

  • Expense management and accounts for organizations and subscribers. Automated bill generation and delivery. Accounting for calls, equipment, and service charges.

    • Create one bill for CDR, equipment, service, one-time and recurring charges

    • Real-time CDR collection with flexible rating options

    • Web Portal for Custom Call Record report generation

    • Import charges from multiple vendors

  • Comprehensive cable management system including pair assignment, termination, cross-connect, and location information.

    • Unlimited cross connects and path/strand counts

    • Various Reports exportable to Excel or PDF

  • Automatically generate and exchange ALI records based on cable and facility phone location assignments.

NMS Features

  • Generative reports of network traffic and service quality metrics to identify usage and performance trends.

  • Notifications of device connectivity outages, internal alarms, and performance thresholds.

    • Visualize connectivity of network elements and topology

    • Device auto-discovery

  • Associate hardware assets with owners and users for cyber security compliance, tracking, and inventory management.

Request a Demo