CAIRS TMS
Telephone Management Solutions
CAIRS operations support systems offer the ability to seamlessly integrate critical processes into a unified management interface. Execute work orders, provision devices, receive alerts, track assets, and maintain user assignments with CAIRS telephone and network management systems.
Telephone Management System
A unified interface for managing complex telephone networks and devices.
Network Management System
Multi-vendor support for configuration management, security, and analytics.
TMS Modules
-
Expense management and accounts for organizations and subscribers. Automated bill generation and delivery. Accounting for calls, equipment, and service charges.
Create one bill for CDR, equipment, service, one-time and recurring charges
Real-time CDR collection with flexible rating options
Web Portal for Custom Call Record report generation
Import charges from multiple vendors
-
Provide service subscribers a streamlined interface to access their work orders, trouble tickets, and accounting information. Manage subscribers and equipment and services assignments.
Empower organization Managers/TCOs to review monthly billing data
Provide subscribers a single web interface for all service requests and billing
Searchable online phone book
-
Dynamic workflows and work centers designed to capture all elements of the order and ticket process, from creation to resolution. Integrated with configuration management and accounting.
Insert or remove optional work centers
Track time to resolution
Parallel and serial work flows
NMS Modules
-
Generative reports of network traffic and service quality metrics to identify usage and performance trends.
-
Notifications of device connectivity outages, internal alarms, and performance thresholds.
-
Visualize connectivity of network elements and topology
Device auto-discovery
-
Associate hardware assets with owners and users for cyber security compliance, tracking, and inventory management.